We are Little Chimney Limited (also referred to in these terms as "us", "we" or "our"), a company registered in England and Wales with Company No: 13346445 and having its registered address at 14 North Street, Bourne, England, PE10 9AB.
Through our website (www.chimnie.co.uk) ("Website"), we provide a number of services including:
(together the "Services", each user of the Services being a "Subscriber").
We are not an estate agency. The Chimnie Platform is not created and will not be used for buying and/or selling houses. It is created solely for the purpose of research and communication.
We are aware that buying a property is one of life's biggest purchases, so it is important you plan accordingly, especially when it comes to your finances. If you wish to receive advice on any personal circumstances, Chimnie can introduce you to a range of independent financial advisers (IFAs) who can assist when you are ready to take the plunge. Although every user on Chimnie will be assigned a financial assistant, whose job is to set up intro meetings for IFAs, Chimnie cannot offer you financial advice, and we make no representations about the suitability of the advice any IFAs we introduce you to gives to you. We may be paid a fee by any Independent Financial Adviser we introduce you to. We will be requesting that you provide us your phone number if you wish to be contacted by an IFA. Please be aware that IFAs will be providing their own services, they will take account of your personal circumstances. We take no responsibility for the advice they give.
In providing the Services, we do not provide any legal, accounting and/or tax advice and do not guarantee that by listing your property within the Services that you will receive interest in or an offer for your property or that your property will sell for a particular price. Where you receive or make an offer through the Services for a property, the sale and completion of the legal documentation in order to finalise such sale will be completed separately and you will both need to appoint a solicitor to support you in finalising any legal documentation in respect of the sale.
If you want to learn more about the Services or have any problems using it please take a look at our support resources.
In order to ensure that a Subscriber is listing a property through our Services which they own and to avoid any fraudulent use of our Services, we undertake verification checks on any Subscriber on our Website (through our service providers Equifax and HM Land Registry). This may include a requirement on you to provide certain documents to verify your identity and ownership of the property such as a mortgage statement and/or passport. To verify your identity you can choose to provide a photograph of your driving licence, passport or international ID. To verify the ownership of the property you can choose to provide a utility bill, bank statement or government tax. We may use this information to conduct checks on the property (including the ownership information held by HM Land Registry) to verify you as the homeowner. If for any reason you fail the Equifax online verification process, Chimnie will automatically send you an email to your inbox, asking you to send us a document to prove your identity and another document to prove your ownership of the property, at email@example.com. We do this as soon as possible after we have detected a failed verification in order for you to be able to process your request as soon as possible. We reserve the right to reject a listing for any reason in our sole and absolute discretion.
By signing up and verifying the home address on our platform, the user grants permission for their home's profile (and all relevant information) to be used in advertising and promotions. This could include the use of images and descriptions.
We won't share your sign up information and details with our partners without your permission.
Please be aware that internet transmissions are never completely private or secure and that any message or information you send through the Services may be read or intercepted by others, even if there is a special notice that a particular transmission is encrypted.
Please read the provisions of this section carefully as they set out how fees may be payable in connection with the Services.
You have the option to increase the visibility of your property on the Website by paying an optional monthly amount ("Monthly Payment"). You can choose the amount that you wish to pay and can cancel the Monthly Payment at any time prior to the subsequent payment date.
The higher the Monthly Payment that you make then the higher your properties will be placed within the property search results in any spotlight (search radius) in which a home appears. The property of a Subscribers that make a Monthly Payment will be placed higher in property search results than a Subscriber that does not make a Monthly Payment. Subscriptions will be applied to any properties for which you have verified your ownership.
The search position boosts from Subscriptions are applied on a best effort basis. Whilst every effort will be made to maintain integrity in our uptime and the sorting of search results, we provide these functions without guarantee and will not be liable for any malfunction affecting provision of these features.
The Monthly Payment shall be in British pounds sterling and shall include VAT.
You agree that you are solely responsible for any costs and expenses you may incur in relation to your use of the Services.
You agree that you will:
You may only use the Services and Website for lawful purposes. You must not access or use the Services or Website (or any of the services, products or content made available through the Services or Website):
Any breach of the above could, without limitation, result in the immediate, temporary or permanent withdrawal of your right to use our Service, the removal of your Content, legal action against you including proceedings for the reimbursement of all costs resulting from such breach and/or disclosure of such information to law enforcement authorities where we deem appropriate.
If you think that a user is infringing your rights by posting Content, then any person may send us an "Infringement Notice" by emailing us at firstname.lastname@example.org, setting us your name and contact details, a statement why you consider that such content infringes your rights or does not comply with the above rules and a link to the content at issue. We will respond to such notices within a reasonable timeframe and investigate such complaints.
Where you own property and wish to list it through our Services or are a buyer looking to purchase a property and communicate with a seller, you must register and subscribe to the Services through our Website ("Subscriber"). As a Subscriber, you will be able to:
In subscribing to our Services, we will need to verify that you own the property that you are seeking to list through our Services. Therefore, we will need to obtain certain verification information from you as more fully detailed in section 6 (Privacy) above.
You can only register as a selling Subscriber if you own a property and the property is located in the United Kingdom.
You may only use and access the Services on your own behalf and not on behalf of anyone else. Please ask them to sign up on their own behalf if they wish to use the Services.
Your registered account details (including your username and password) are confidential. You must not disclose this information to any third party. You are responsible for maintaining the security of your account and you are fully responsible for all activities that occur under the account and any other action taken in connection with your account. You must immediately notify us of any unauthorised use of your account or any other breaches of security.
Please read the provisions of this section carefully as they exclude or limit our liability for any losses suffered by you in connection with your use of the Services and Website.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or for fraud or fraudulent misrepresentation.
We take no responsibility for the advice that any IFAs gives to you. They will provide their own services by taking account of your personal circumstances and advising accordingly.
Please back-up content and data used with the Services. We recommend that you back up any content and data used in connection with the Services, to protect yourself in case of problems with the Services.
We do not accept any liability for loss of your password or account ID caused by a breakdown, error, loss of power or otherwise caused by or to your computer system.
We are not responsible for events outside our control. If our provision of the Services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event but if there is a risk of substantial delay you may contact us to end your contract with us.
Although we intend the Service to be available as much as possible, there might be times when the Service is interrupted, or down, so we may carry out upgrades or repairs, or where there is a security risk. The Service is provided on an "as is" and "as available" basis. We don't promise that the Service is error free.
The Services may contain links to independent third-party websites which are not provided by us. These independent sites are not under our control and we are not responsible for and have not checked and approved their content of their privacy policies (if any). You will need to make your own independent judgement about whether to use such independent sites, including whether to buy any products or services offered by them.
We make no representation or commitment and shall have no liability or obligation whatsoever in relation to the content or use of, or correspondence with, any such third-party website, or any transactions completed, and any contract entered into by you, with any such third party.
Furthermore, this Website contains data provided by third parties and we accept no responsibility for any inaccuracies in this material. You agree to release us from claims or disputes of any kind arising from or in any way connected to such disputes with third parties.
Sellers must provide accurate description of their properties. Property descriptions that do not accurately describe your properties can mislead buyers. Chimnie takes no responsibility and assumes no liability for any false content provided by its users.
If what you have done can be put right we will give you a reasonable opportunity to do so before we end your rights to use the Services.
You agree that any notices and other communication may be given by us by email and this will comply with any legal requirement for such communications to be in writing. You also agree that any notice or other communication made in such manner will be deemed received by you 24 hours after the email is sent to you.
You must notify us as soon as possible if your email address changes.
The services of the website are intended only for adults over the age of eighteen (18) years or for minors who have limited legal capacity. Minors are expressly forbidden to use the website and adults are legally obliged to protect them. However, if minors (under eighteen (18) years of age) use services of the website, the company bears no responsibility for their exposure to content, or for any other use of the website.
If you live in Scotland you can bring legal proceedings in respect of the Services in either the Scottish or the English and Welsh courts. If you live in Northern Ireland you can bring legal proceedings in respect of the Services in either the Northern Irish or the English and Welsh courts.
Disclaimer: Chimnie is not responsible for inaccuracies in descriptions. Buyers should always verify listing details independently.